Who is “The Geekz”?
“The Geekz” provides support to all sorts of computer related issues. We are an independent provider of support to almost all major brands. We have in-house training and refresher programs; which, ensures that our experts are up to their swiftness with the latest software and hardware technology. We do use the top of the line remote access technology to establish secure connections with client PC’s therefore the concerns take care by our experts.
Will you Charge me; if, my issue does not get resolved?
“The Geekz” does not charge anything unless the concern resolved up-to our respected customer’s satisfaction.
Does “The Geekz” carry experience in Technical support?
We at “The Geekz” hire Technical experts based on their technical abilities and their wise knowledge about Software’s, must have sensitivity to understand customer’s concern fastidiously and assist wisely. Also, our expectations remain towards to them understand customer’s concern through scrupulous assessments. “The Geekz” has typical work experience of a little over 5 years in providing technical support services, and our in house training programs ensure that we stay on top of things and focused towards to resolving customer’s concern rapidly.
Can “The Geekz” resolve Hardware Issues?
Mostly the problems, that appear to be hardware related such a no audio output, bad video or at times even when you’re PC is not turning on – are actually software issues. We recommend our customers to give us a call when they are uncertain between software and hardware related concerns. We do not charge our respected customers in any case until and unless the problem is actually fixed. We also recommend our customers to contact the manufacturer if their hardware has genuine issue and the part is within warranty for replacement or return.
What kind of expectations do the customers have with “The Geekz”?
When customers call at “The Geekz”, then they will be put through to a technical engineer who does first diagnose and fix computer. We expect and request to our customers to allow us for the remote session to connect their PC remotely. We also inform our respected customers to check the troubleshooting going on their system, while they are talking over the phone with our engineer. They can observe as our technician fix their computer remotely. While we weave our magic, our customer’s can either stay on the phone or hang up and they will be informed timely.
What are the tools or software required to connect remotely?
In order to have the remote session successfully, customer must have the broadband internet connection and with due of their permission we request them to accept the remote session to connect their PC with our engineers.
What are the modes for our customers to contact us?
We do sincere request to our customers call at the following number: 1-866-434-4364 and http:/www.the-geekz.com for their software or hardware based issues to be resolved.